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Table of Contents
Introduction ............................................................................................................................................... 1
The Americans with Disabilities Act ......................................................................................................... 1
Businesses that Serve the Public: Public Accommodations ..................................................................... 2
Existing Facilities ...................................................................................................................................... 2
Architectural Barriers .................................................................................................................... 3
Removing Architectural Barriers ................................................................................................... 3
Priorities for Barrier Removal ....................................................................................................... 3
Examples of Barrier Removal ....................................................................................................... 3
Accessible Parking ............................................................................................................ 4
Accessible Entrance........................................................................................................... 6
Doors at Entrances to Businesses ...................................................................................... 8
Turnstiles and Security Gates at Entrances ....................................................................... 8
Shelves and Maneuvering Space ..................................................................................... 10
Sales and Service Counters.............................................................................................. 11
Serving Counters ............................................................................................................. 12
Fixed Seating and Tables ................................................................................................. 13
Policies and Procedures ........................................................................................................................... 14
Communicating with Customers ............................................................................................................. 14
Tax Credits and Deductions ..................................................................................................................... 14
New Construction and Alterations........................................................................................................... 15
ADA Information Sources ....................................................................................................................... 15
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