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Contents
Quick Help.......................................................................................................................................................................................................... 9
Top 10................................................................................................................................................................................................................. 9
Getting to know your smartphone..................................................................................................................................................................... 13
Tips..................................................................................................................................................................................................................... 19
Make it yours...................................................................................................................................................................................................... 24
Shortcuts............................................................................................................................................................................................................ 32
Phone shortcuts................................................................................................................................................................................................. 32
Message shortcuts.............................................................................................................................................................................................. 32
File and attachment shortcuts........................................................................................................................................................................... 33
Typing shortcuts................................................................................................................................................................................................. 34
Media shortcuts................................................................................................................................................................................................. 35
Browser shortcuts.............................................................................................................................................................................................. 36
Calendar shortcuts............................................................................................................................................................................................. 37
Search shortcuts................................................................................................................................................................................................. 37
Map shortcuts.................................................................................................................................................................................................... 38
Troubleshooting: Shortcuts................................................................................................................................................................................ 38
Phone................................................................................................................................................................................................................. 39
Phone basics....................................................................................................................................................................................................... 39
Emergency calls.................................................................................................................................................................................................. 42
Volume............................................................................................................................................................................................................... 42
Voice mail........................................................................................................................................................................................................... 43
Speed dial........................................................................................................................................................................................................... 44
Call waiting, call forwarding, and call blocking................................................................................................................................................... 45
Fixed dialing and smart dialing........................................................................................................................................................................... 47
Conference calls................................................................................................................................................................................................. 49
Call logs............................................................................................................................................................................................................... 50
Multiple phone numbers.................................................................................................................................................................................... 51
Phone options.................................................................................................................................................................................................... 52
Phone shortcuts................................................................................................................................................................................................. 54
Troubleshooting: Phone..................................................................................................................................................................................... 55
Voice commands................................................................................................................................................................................................ 58
Perform an action using a voice command........................................................................................................................................................ 58
Available voice commands................................................................................................................................................................................. 58
Change the language for voice commands........................................................................................................................................................ 59
Turn off choice lists for voice commands........................................................................................................................................................... 59
Change the options for voice prompts............................................................................................................................................................... 59
Improve voice recognition.................................................................................................................................................................................. 60Troubleshooting: Voice dialing........................................................................................................................................................................... 60
Messages............................................................................................................................................................................................................ 61
Email................................................................................................................................................................................................................... 61
PIN messages...................................................................................................................................................................................................... 77
Text messages.................................................................................................................................................................................................... 81
Security options for messages............................................................................................................................................................................ 89
Attachments....................................................................................................................................................................................................... 91
S/MIME-protected messages............................................................................................................................................................................. 93
IBM Lotus Notes native encrypted messages..................................................................................................................................................... 99
PGP protected messages.................................................................................................................................................................................... 100
Message shortcuts.............................................................................................................................................................................................. 105
File and attachment shortcuts........................................................................................................................................................................... 106
Troubleshooting: Messages................................................................................................................................................................................ 107
Files.................................................................................................................................................................................................................... 113
File basics........................................................................................................................................................................................................... 113
Managing files and attachments........................................................................................................................................................................ 115
File and attachment shortcuts........................................................................................................................................................................... 118
Troubleshooting: Attachments........................................................................................................................................................................... 119
Media................................................................................................................................................................................................................. 120
Music.................................................................................................................................................................................................................. 120
Podcasts............................................................................................................................................................................................................. 123
Videos................................................................................................................................................................................................................. 125
Video camera..................................................................................................................................................................................................... 126
Camera............................................................................................................................................................................................................... 128
Pictures............................................................................................................................................................................................................... 130
Voice notes......................................................................................................................................................................................................... 132
Ring tones........................................................................................................................................................................................................... 133
Media storage.................................................................................................................................................................................................... 135
Transferring and downloading media files......................................................................................................................................................... 138
Supported audio and video file formats............................................................................................................................................................. 140
Media shortcuts................................................................................................................................................................................................. 140
Troubleshooting: Media..................................................................................................................................................................................... 141
Ring tones, sounds, and alerts............................................................................................................................................................................ 144
About ring tones, sounds, and alerts.................................................................................................................................................................. 144
Change your ring tone, notifiers, or reminders.................................................................................................................................................. 144
Add a custom profile.......................................................................................................................................................................................... 145
Add a contact alert............................................................................................................................................................................................. 145
Silence your device............................................................................................................................................................................................. 145Flashing LED........................................................................................................................................................................................................ 146
Change alarm notification options..................................................................................................................................................................... 146
Turn on event sounds......................................................................................................................................................................................... 146
Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 147
Browser.............................................................................................................................................................................................................. 148
Browser basics.................................................................................................................................................................................................... 148
Browser bookmarks............................................................................................................................................................................................ 151
RSS feeds............................................................................................................................................................................................................ 152
Browser options................................................................................................................................................................................................. 153
Browser security................................................................................................................................................................................................. 155
Browser push...................................................................................................................................................................................................... 157
Browser shortcuts.............................................................................................................................................................................................. 158
Troubleshooting: Browser.................................................................................................................................................................................. 159
Calendar............................................................................................................................................................................................................. 160
Calendar basics................................................................................................................................................................................................... 160
Meetings............................................................................................................................................................................................................. 161
Conference call meetings................................................................................................................................................................................... 163
Synchronizing calendar....................................................................................................................................................................................... 165
Calendar options................................................................................................................................................................................................ 167
Calendar shortcuts............................................................................................................................................................................................. 168
Troubleshooting: Calendar................................................................................................................................................................................. 169
Contacts.............................................................................................................................................................................................................. 171
Contact basics..................................................................................................................................................................................................... 171
Customizing contacts......................................................................................................................................................................................... 172
Synchronizing contacts....................................................................................................................................................................................... 174
Personal distribution lists................................................................................................................................................................................... 176
Multiple contact lists.......................................................................................................................................................................................... 177
Contact list options............................................................................................................................................................................................. 177
Troubleshooting: Contacts................................................................................................................................................................................. 178
Clock................................................................................................................................................................................................................... 180
Set the date and time......................................................................................................................................................................................... 180
Change what appears on the screen when your device is charging................................................................................................................... 180
Change the clock face......................................................................................................................................................................................... 180
Display a second time zone on the clock............................................................................................................................................................ 181
Turn on the alarm............................................................................................................................................................................................... 181
Silence the alarm................................................................................................................................................................................................ 181
Change alarm notification options..................................................................................................................................................................... 181
Turn on bedside clock mode.............................................................................................................................................................................. 182Set options for bedside clock mode................................................................................................................................................................... 182
Use the stopwatch.............................................................................................................................................................................................. 182
Use the timer...................................................................................................................................................................................................... 182
Change timer notification options...................................................................................................................................................................... 183
Troubleshooting: Clock....................................................................................................................................................................................... 183
Tasks and memos............................................................................................................................................................................................... 184
Create a task or memo....................................................................................................................................................................................... 184
Send a task or memo.......................................................................................................................................................................................... 184
Change or delete a task or memo...................................................................................................................................................................... 184
Change the status of a task................................................................................................................................................................................ 184
Hide completed tasks......................................................................................................................................................................................... 185
Show tasks in the calendar................................................................................................................................................................................. 185
Synchronizing tasks and memos......................................................................................................................................................................... 185
About categories................................................................................................................................................................................................ 187
Categorize a contact, task, or memo.................................................................................................................................................................. 187
Create a category for contacts, tasks, or memos............................................................................................................................................... 187
Turn off the prompt that appears before you delete items............................................................................................................................... 188
Typing................................................................................................................................................................................................................. 189
Typing basics...................................................................................................................................................................................................... 189
Typing input methods........................................................................................................................................................................................ 190
Typing options.................................................................................................................................................................................................... 190
Spelling checker.................................................................................................................................................................................................. 191
Custom dictionary.............................................................................................................................................................................................. 192
AutoText............................................................................................................................................................................................................. 193
Typing shortcuts................................................................................................................................................................................................. 194
Troubleshooting: Typing..................................................................................................................................................................................... 195
Keyboard............................................................................................................................................................................................................ 196
Assign an application to a Convenience key....................................................................................................................................................... 196
Change the default currency symbol.................................................................................................................................................................. 196
Set the cursor speed........................................................................................................................................................................................... 196
Turn on key tones............................................................................................................................................................................................... 196
Set the trackpad sensitivity................................................................................................................................................................................ 197
Turn off trackpad sounds................................................................................................................................................................................... 197
Troubleshooting: Keyboard................................................................................................................................................................................ 197
Language............................................................................................................................................................................................................ 198
About typing input languages............................................................................................................................................................................ 198
Change the language.......................................................................................................................................................................................... 198
Use a shortcut for switching typing input languages when you are typing........................................................................................................ 198Add a display language....................................................................................................................................................................................... 199
Delete a language............................................................................................................................................................................................... 199
Troubleshooting: Language................................................................................................................................................................................ 199
Screen display..................................................................................................................................................................................................... 200
Set options for backlighting................................................................................................................................................................................ 200
Use a picture as your device wallpaper.............................................................................................................................................................. 200
Change the display font...................................................................................................................................................................................... 200
Organizing applications on the Home screen..................................................................................................................................................... 201
Add a message that appears when your device is locked.................................................................................................................................. 202
Use grayscale or reverse contrast for the screen display................................................................................................................................... 202
Turn on flashing LED notification for wireless coverage.................................................................................................................................... 202
Themes............................................................................................................................................................................................................... 202
Troubleshooting: Display.................................................................................................................................................................................... 203
GPS technology................................................................................................................................................................................................... 204
About GPS technology........................................................................................................................................................................................ 204
Turn on GPS technology..................................................................................................................................................................................... 204
Set the GPS receiver that you use to track your movement.............................................................................................................................. 204
Get your GPS location........................................................................................................................................................................................ 205
Prevent others from tracking your location....................................................................................................................................................... 205
Turn off location aiding...................................................................................................................................................................................... 205
Troubleshooting: GPS technology...................................................................................................................................................................... 206
Maps................................................................................................................................................................................................................... 207
Map basics.......................................................................................................................................................................................................... 207
Map options....................................................................................................................................................................................................... 210
Map shortcuts.................................................................................................................................................................................................... 210
Troubleshooting: Maps...................................................................................................................................................................................... 211
Applications........................................................................................................................................................................................................ 212
About multitasking............................................................................................................................................................................................. 212
Keep an application running in the background and switch to another application......................................................................................... 212
Close an application so that it is not running in the background....................................................................................................................... 212
About adding applications.................................................................................................................................................................................. 213
About social networking applications................................................................................................................................................................ 214
About instant messaging applications................................................................................................................................................................ 214
Require your device password before adding an application............................................................................................................................ 214
Delete an application......................................................................................................................................................................................... 215
View properties for an application..................................................................................................................................................................... 215
View the size of an application database........................................................................................................................................................... 215
Troubleshooting: Applications........................................................................................................................................................................... 215BlackBerry Device Software............................................................................................................................................................................... 216
About updating the BlackBerry Device Software............................................................................................................................................... 216
Update the BlackBerry Device Software over the wireless network.................................................................................................................. 217
Update the BlackBerry Device Software from a web site.................................................................................................................................. 217
Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................. 218
Troubleshooting: BlackBerry Device Software................................................................................................................................................... 218
Manage Connections.......................................................................................................................................................................................... 219
Manage Connections basics............................................................................................................................................................................... 219
Mobile network.................................................................................................................................................................................................. 221
Wi-Fi technology................................................................................................................................................................................................ 225
Bluetooth technology......................................................................................................................................................................................... 231
Power and battery.............................................................................................................................................................................................. 239
Turn off your device........................................................................................................................................................................................... 239
Set your device to turn on and turn off automatically....................................................................................................................................... 239
Reset the device................................................................................................................................................................................................. 239
Check the battery power level........................................................................................................................................................................... 239
Tips: Extending battery life................................................................................................................................................................................. 239
Memory and media cards................................................................................................................................................................................... 241
About media cards............................................................................................................................................................................................. 241
Supported media cards...................................................................................................................................................................................... 241
View the amount of available storage space on your device............................................................................................................................. 241
Turn off media card support.............................................................................................................................................................................. 241
Repair files stored on your media card or on your device................................................................................................................................. 241
About compression............................................................................................................................................................................................ 242
About file encryption.......................................................................................................................................................................................... 242
Turn on encryption............................................................................................................................................................................................. 242
Tips: Freeing and conserving storage space....................................................................................................................................................... 243
Troubleshooting: Storage and media cards........................................................................................................................................................ 244
Search................................................................................................................................................................................................................. 245
Search for an item.............................................................................................................................................................................................. 245
Set the types of items that are included in searches......................................................................................................................................... 245
Search for messages........................................................................................................................................................................................... 245
Message search criteria...................................................................................................................................................................................... 246
Do more with your message search results....................................................................................................................................................... 246
Search for text in a message, in a file, or on a web page................................................................................................................................... 247
View, change, or delete a saved search............................................................................................................................................................. 247
Search for a contact in your organization's address book.................................................................................................................................. 247Search shortcuts................................................................................................................................................................................................. 248
SIM card.............................................................................................................................................................................................................. 249
About the SIM card phone book........................................................................................................................................................................ 249
Add a contact to your SIM card.......................................................................................................................................................................... 249
Copy contacts from your SIM card to your contact list...................................................................................................................................... 249
Copy a contact from your contact list to your SIM card..................................................................................................................................... 249
Change or delete a SIM card contact................................................................................................................................................................. 250
Store text messages on your SIM card............................................................................................................................................................... 250
Change the display name for a phone number.................................................................................................................................................. 250
About SIM card security..................................................................................................................................................................................... 250
Protect your SIM card with a PIN code............................................................................................................................................................... 251
Change the SIM card PIN code........................................................................................................................................................................... 251
Security............................................................................................................................................................................................................... 252
Security basics.................................................................................................................................................................................................... 252
Password keeper................................................................................................................................................................................................ 254
Encryption.......................................................................................................................................................................................................... 256
Memory cleaning................................................................................................................................................................................................ 258
Certificates......................................................................................................................................................................................................... 259
PGP keys............................................................................................................................................................................................................. 266
Certificate servers.............................................................................................................................................................................................. 271
Key store............................................................................................................................................................................................................. 273
Smart cards......................................................................................................................................................................................................... 275
VPN settings....................................................................................................................................................................................................... 278
Verify security software manually...................................................................................................................................................................... 279
Third-party application control.......................................................................................................................................................................... 280
Troubleshooting: Security.................................................................................................................................................................................. 283
Service books and diagnostic reports................................................................................................................................................................. 284
Accept, delete, or restore a service book........................................................................................................................................................... 284
Run a diagnostic report...................................................................................................................................................................................... 284
View, submit, or delete a diagnostic report....................................................................................................................................................... 284
Set a default recipient for diagnostic reports..................................................................................................................................................... 285
I cannot run or submit a diagnostic report......................................................................................................................................................... 285
View the version number of the BlackBerry Device Software on your device................................................................................................... 285
Synchronization.................................................................................................................................................................................................. 286
About synchronization....................................................................................................................................................................................... 286
Reconcile email over the wireless network........................................................................................................................................................ 286
Delete email on your device and in your email application on your computer................................................................................................. 287
Synchronize organizer data over the wireless network..................................................................................................................................... 287About synchronization conflicts......................................................................................................................................................................... 287
Manage email reconciliation conflicts................................................................................................................................................................ 288
Manage data synchronization conflicts.............................................................................................................................................................. 288
About backing up and restoring device data...................................................................................................................................................... 288
Empty the deleted items folder on your computer from your device............................................................................................................... 289
Troubleshooting: Synchronization..................................................................................................................................................................... 289
Accessibility options........................................................................................................................................................................................... 291
About accessibility options................................................................................................................................................................................. 291
Screen accessibility options................................................................................................................................................................................ 291
Audio and phone accessibility options............................................................................................................................................................... 292
Typing accessibility options................................................................................................................................................................................ 294
Calculator........................................................................................................................................................................................................... 296
Use the calculator............................................................................................................................................................................................... 296
Convert a measurement..................................................................................................................................................................................... 296
BrickBreaker....................................................................................................................................................................................................... 297
About BrickBreaker............................................................................................................................................................................................ 297
BrickBreaker capsules......................................................................................................................................................................................... 297
BrickBreaker scoring........................................................................................................................................................................................... 298
Play BrickBreaker................................................................................................................................................................................................ 298
Adjust the volume.............................................................................................................................................................................................. 298
Set the paddle speed.......................................................................................................................................................................................... 299
Word Mole game................................................................................................................................................................................................ 300
Word Mole game basics..................................................................................................................................................................................... 300
Single-player games............................................................................................................................................................................................ 301
Multiplayer games.............................................................................................................................................................................................. 302
Troubleshooting: Word Mole............................................................................................................................................................................. 303
Glossary.............................................................................................................................................................................................................. 304
Legal notice........................................................................................................................................................................................................ 309
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